Who We Are
Welcome to 25th Hour Services, your premier facility maintenance provider in the Midwest. Serving Cincinnati, Dayton, Columbus, Indianapolis, Louisville, Lexington, and Las Vegas, we offer comprehensive on-demand maintenance for retail and commercial facilities. Our self-performing team delivers a wide range of services, from plumbing and electrical work to painting, drywall, and emergency repairs.
At 25th Hour Services, we prioritize excellence and connection. Because of our exceptional communication and integrity over 90% of our business is with repeat clients. We efficiently schedule work orders within 24 hours and guarantee on-site emergency service within four hours.
Our almost 20 years of experience and recall rate of <1%, demonstrate our unwavering commitment to quality. Our technicians are the feet on the ground. They are technically cross-trained and highly skilled to handle any situation you might encounter.
Our Story
Founded in 2008 by Kevin Gilles, 25th Hour Services began with a novel idea: to give homeowners an extra “25th Hour” in their busy days. Initially, our company offered an extensive array of household services, designed to simplify life.
Over the years, our focus shifted towards serving primarily retail and commercial clients. This transition was driven by a desire to deepen connection within the industry and to restore honor to the trades. These priorities have shaped us into a family, and we hope that you will join us in our pursuit.
We’re glad you’re here!
Who We Are
Welcome to 25th Hour Services, your premier facility maintenance provider in the Midwest. Serving Cincinnati, Dayton, Columbus, Indianapolis, Louisville, Lexington, and Las Vegas, we offer comprehensive on-demand maintenance for retail and commercial facilities. Our self-performing team delivers a wide range of services, from plumbing and electrical work to painting, drywall, and emergency repairs.
At 25th Hour Services, we prioritize excellence and connection. Our exceptional communication and integrity have made us preferred vendors for hundreds of repeat clients. We efficiently schedule work orders within 24 hours and guarantee on-site emergency service within four hours.
Our almost 20 years of experience and recall rate of <1%, demonstrate our unwavering commitment to quality. Our technicians are the feet on the ground. They are technically cross-trained and highly skilled to handle any situation you might encounter.
Our Story
Founded in 2008 by Kevin Gilles, 25th Hour Services began with a novel idea: to give homeowners an extra “25th Hour” in their busy days. Initially, our company offered an extensive array of household services, designed to simplify life.
Over the years, our focus shifted towards serving primarily retail and commercial clients. This transition was driven by a desire to deepen connection and to restore honor to the trades. This journey has strengthened the bonds within our team, creating a family-like atmosphere that we cherish.
We’re glad you’re here!
At 25th Hour Services, connection is a core value. It’s about building meaningful relationships through open, honest, and empathetic communication, characterized by respect and understanding, whether within our team or with our clients.
The Anatomy of Connection at 25th Hour Services is rooted in three core values: Heart, Humility, and Honor. Heart is the emotional center that drives us to act with integrity and honesty, crucial as we deliver diverse services. Humility is about listening attentively and understanding different perspectives, essential for meeting and exceeding client expectations.
We utilize the Emotion Wheel to navigate complex emotions during interactions, ensuring communication is accurate, empathetic and nuanced.
(We’re adults, we need help with emotions)
In essence, the Anatomy of Connection at 25th Hour Services is not merely operational—it’s relational. By embracing Heart, Humility, and Honor, we don’t just provide services—we forge lasting partnerships. We see this in our client relationships and the reputation of our company. We want to connect with you!
At 25th Hour Services, excellence is another core value. We define excellence not just as meeting expectations, but surpassing them in every aspect of our work. This means not cutting corners, providing quality service, but also investing in each client and giving them insights to maintain their facilities.
As a self-performing, on-demand maintenance provider, we specialize in a wide array of trades, this presents a unique challenge in maintaining our standard of quality. To maintain this high standard, we invest heavily in our technicians. We technically cross train each technician which enables them to handle the diverse range of work orders we receive.
Quality is at the heart of our client relationships and is a key reason we are preferred vendors for so many. It’s not just about fixing problems but enhancing every facility we touch, ensuring all aspects of maintenance and repair are conducted with the highest standard of excellence. This approach has cemented our status in the industry and deepened the trust clients place in us.
At 25th Hour Services, our commitment to excellence, honor, and connection defines our operations. We believe these values intersect to create a unique and superior service experience. Join us in elevating your facilities with consistent quality.
